Return & Refund Policy

General Policy

As most of our products are packed and shipped within 24 hours, we do not accept returns or cancellations once an order is placed. However, if your product arrives damaged or defective, you must contact us within 1 day of receiving your order so that we can evaluate the issue and provide a resolution.

Damages & Issues

Please inspect your order upon delivery. If the item is damaged, defective, or you received the wrong product, contact us immediately at amar.optimyse@gmail.com with clear photos of the issue. We will review your case and, if approved, arrange a replacement or refund.

Non-Returnable Items

• Personalised/customised products (except in case of damage on arrival)
• Sale items
• Gift cards

Refunds

Once your damaged/incorrect product claim is reviewed and approved, we will notify you. If a refund is approved, it will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to reflect the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at connect.livinmart@gmail.com.